Retail Operational Excellence through Integration

The Client

A leading Australian retailer operating a diverse portfolio of supermarkets, liquor stores, and other retail outlets, committed to delivering exceptional customer service and value to consumers nationwide.

The Business Problem and Outcomes

The client challenges in optimizing workforce management processes across its extensive network of retail operations. With a workforce spanning thousands of employees and multiple locations, the client sought to enhance scheduling accuracy, improve Labor forecasting, and streamline payroll processing. To address these challenges, the client aimed to integrate its UKG Workforce Central (WFC) system with Workforce Integration Manager (WIM) to facilitate seamless data exchange and support advanced scheduling, budgeting, and forecasting features.

Various Integrations:

The client engaged in a series of integrations to transfer critical data between systems, including:

1. People and Payroll Interfaces: Integration of employee data and payroll information between UKG Workforce Central and SAP, PayGlobal, and other HR/payroll systems to ensure accuracy and consistency in workforce management.
2. POS Data Interfaces: Integration of point-of-sale (POS) data from retail stores into UKG Workforce Central to analyze sales patterns, optimize staffing levels, and improve labor forecasting.
3. Punch, Leave, Contracts, Availability, Schedule, Budget, and Calendar Imports: Implementation of various interfaces to support advanced scheduling, budgeting, and forecasting features within UKG Workforce Central. This included importing punch data, leave balances, contract details, employee availability, schedules, budgets, and calendar information to enhance workforce planning and management.
4. Custom Export Interfaces: Development of custom export interfaces to support integration with other vendor products, such as WorkJam, to enable seamless data exchange and collaboration across different workforce management platforms.

The Benefits

The integration of UKG Workforce Central with Workforce Integration Manager (WIM) provided the customer with several key benefits, including:

• Improved Accuracy: Seamless data exchange between systems ensured accurate employee information, schedules, and payroll data, reducing errors and discrepancies in workforce management processes.
• Enhanced Efficiency: Automation of data transfers and workflows streamlined scheduling, payroll processing, and Labor forecasting, saving time and resources for the client workforce management team.
• Advanced Analytics: Integration of POS data allowed the client to analyse sales trends, customer traffic patterns, and workforce performance metrics to optimize staffing levels and improve operational efficiency.
• Better Employee Experience: By ensuring accurate schedules, leave balances, and payroll processing, the client enhanced employee satisfaction and morale, leading to increased productivity and retention.

In summary, the integration of UKG Workforce Central with Workforce Integration Manager (WIM) enabled the customer to streamline workforce management processes, improve operational efficiency, and enhance the overall employee experience across its retail operations. By leveraging advanced scheduling, budgeting, and forecasting features, the client optimized staffing levels, reduced Labor costs, and achieved greater agility in responding to changing market conditions and customer demands.