Retail, Hospitality and Gaming Advisory Project

The Client

As a leading player in the retail, hospitality & gaming industry, this client embarked on a significant initiative to streamline their workforce management system and practices across multiple sites in Australia.  

The customer’s workforce management initiative incorporated the following objectives: 

• Automation – reducing the requirement for manual interventions and to ensure accurate and consistent record keeping. 
• Improved compliance –to labour laws and regulations, award interpretation and absence management, via automation and accurate solution design. 
• Integration – creating a cohesive system that reduces the number of data sources and endpoints. 
• Reporting – enhance reporting capability by streamlining system and processes that are required to generate accurate and comprehensive reporting. 
• Centralisation – consolidating reporting and people management across the organisation, making it easier to monitor and analyse data, ensure compliance, and drive strategic decision-making. 

The Business Problem and Outcomes

For historical reasons, the customer was using several time and attendance systems for rostering and timekeeping purposes across its various properties. This fragmented approach led to several challenges and inefficiencies, with manual workarounds and processes created to bridge the gaps within and between systems.  

Strict regulatory guidelines for the gambling industry and variable staffing needs across the retail and hospitality sectors of this large organisation presented unique challenges and complexities. The customer engaged Smart WFM to provide advisory services around WFM strategy, industry best practise and current and future state design assessment and recommendations. 

The Project

Smart WFM conducted a full end-to-end current state review, to understand and assess current UKG system configuration, integration with other platforms, workflows, processes and outputs, across the various sites. 

The review incorporated an assessment of various technology platforms in use (listed below) and their respective roles for the effective management of employee, schedule, leave and payroll data. 

The Current State assessment was then used to guide a number of workshops to assess and design potential future state options for the customer. These options were tabled to stakeholders, highlighting benefits and any potential risks or drawbacks. The review culminated in a final recommendation paper being issued to the customer, highlighting the recommended future state design. 

 
Technology 

• UKG Workforce Central 
• UKG Virtual Roster 
• UKG Pro Workforce Manager (WFD, Workforce Dimensions) 
• Workday 
• Oracle Peoplesoft