Support and Managed Services (SMS)

Optimize Your UKG Technology with Smart WFM

Our dedicated Support & Managed Services (SMS) team provides comprehensive support for your UKG Pro WFM or UKG Ready technology. From technical assistance to project and advisory support, we ensure your system is always up to date, compliant, and optimised for your business needs.

Technical Support

UKG Certified Partner
SLA Coverage and Continuous Improvement

Our expert team understands your unique setup and provides technical support tailored to your needs. With quick response times, a dedicated Customer Success Manager, and a streamlined ticketing system, we handle all your technical issues efficiently.

Quarterly Release Support

Release Analysis and Impact Evaluation
Testing and Implementation Assistance

Stay current with UKG updates. We evaluate new releases, assess their impact, and assist with testing and implementation to ensure smooth transitions and continuous improvement.

Project Support

Enterprise Agreement and Backlog Support
Training and Documentation

Our SMS team helps manage enterprise agreement updates, project backlogs, and other UKG-related tasks. We can also provide user manuals, quick reference guides, and training to keep your team informed and confident.

Advisory Support

Strategic WFM & HR Advice
Problem-Solving Expertise

Get strategic guidance from our UKG experts to navigate complex business challenges and achieve your workforce management goals. Our team includes Solution Architects, Integration Specialists, and more to support your strategic initiatives.