No one knows their way around UKG^® like us

When it comes to UKG, we’re leading the way in the APAC region.

Smart WFM is the largest independent UKG implementation partner in APAC. Being a specialist digital transformation consultancy, we’re able to offer a wide range of services including advisory, migration, implementation and support and managed services.

UKG products

UKG Pro Workforce Management^™ (formally UKG Dimensions^®): Smart WFM has supported hundreds of customers from tactical remediation through to end-to-end implementation and managed services. We have skills across scheduling, time and attendance, accruals, workforce analytics and more.

Migrating from Workforce Central^® to UKG Pro Workforce Management: Customers who are migrating from Central are in safe hands. Did you know that migrating from central requires a net new build of all existing interfaces, due to the change from SQL based integration technology (WIM) to middleware platform Boomi. Our skilled integration team have the skills and experience to deliver a smooth migration for your business.

Workforce Central: Still using Workforce Central? Smart WFM has a global pool of consultants who are Central specialists. We’ll ensure your business is taking advantage of the appropriate central functionality and integrations that are right for your requirements and operating model.

UKG Ready^®: Our UKG Ready team are experts in implementing and optimising this great solution that combines HR, talent, payroll, scheduling and time-keeping functionality all in one, for smaller sized and/or less complex businesses.

Need some help with your migration?

Right now a lot of organisations are in need of support with their UKG migrations. We’ve got all the expertise you need to make sure that when you do migrate, it’s as painless and as easy as it can be. Our specialist migration team has extensive experience in managing UKG migrations. We have three models:

Migration, Migration + Optimisation, Transformation.

TALK TO US ABOUT YOUR MIGRATION PROJECT TODAY

Migration

Migration + Optimisation

Transformation

UKG Ready

Our UKG Ready team are experts in implementing and optimising this great solution that combines HR, talent, payroll, scheduling and time-keeping functionality all in one, for smaller-sized and/or less complex businesses.

HRM WFM

Process Efficiency

Automation of manual spreadsheet practices will eliminate time-consuming and error-prone manual data entry, calculation, and tracking.

Accuracy and Data Integrity

Minimise human errors, ensure data consistency and accuracy, and provide real-time access to up-to-date information to your team.

Time Savings

Say goodbye to manual spreadsheets, which involve repetitive tasks that consume valuable time. Let automation allow you to focus on more value-added activities, while reducing the time spent on administrative tasks like data entry, collation, and report generation.

Enhanced Employee Engagement

Give your employees access to a digital platform that allows them to view their schedules, request time off, request & accept shift swaps, volunteer for dropped shifts and communicate with managers and their peers.

Improved Decision-Making

Use UKG’s comprehensive reporting and analytics capabilities to enable data-driven decision-making, allowing management to identify patterns, trends, and areas for improvement in workforce management practices.

Compliance and Auditability

Enhanced compliance with labour regulations, tracking changes, and maintaining accurate records for auditing purposes.

Scalability and Adaptability

Smart WFM can configure your UKG system to accommodate the evolving needs of your business, supporting your future business objectives and workforce management requirements.

Attract and Retain Talent

Staff attraction, growth and retention are reliant on an HR system to support people, lifecycle and experience. We help you achieve this with UKG Ready HCM.

Smart WFM Support and Managed Services

Smart WFM offers customers the option of UKG support and managed services, backed by a service level agreement (SLA). With Smart WFM support & and managed services (SMS), customers can access expert and timely technical, advisory, customer success and project support from a dedicated team who understand their business.

Protect your UKG investment, post-implementation
Provide additional support to your in-house system administration team or outsource this service
Mitigate single-point sensitivity and compliance risks
Work with a Partner who has a long-standing and strong relationship with UKG

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Smart WFM Education and Training Support

Maximize the potential of your UKG Pro Workforce Management or UKG Ready technology through tailored training solutions. Our expert-led programs are designed to increase user adoption, ensure compliance, and deliver a stronger return on your UKG investment.

Customised training programs designed to fit your specific business needs
Interactive eLearning modules and detailed user manuals to enhance understanding and productivity
Boost your team’s confidence with easy-to-follow quick reference guides

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Smart WFM Education and Training Support

Integration

Every customer has unique integration requirements, due to their unique HR systems landscape and business requirements.

Smart WFM have Boomi, WIM & PRO integration experts based in Australia, Singapore and India, with experience across UKG Pro Workforce Management (WFD, Dimensions), UKG Workforce Central and UKG Ready.

Our expert team has 3rd party system integration experience with Workday, SuccessFactors, Chris21, Dayforce (Ceridian), Oracle HCM, Payglobal, Salesforce, SAP, and many others.

Our team can support your business with standard (using standard UKG templates) and advanced integrations (creating custom interfaces & extensions to support advanced customer requirements).

MedicalDirector

We implement Medical technologies to support doctors, nurses and patients in conjunction with Telstra Health. Our team help drive the transition from outdated, paper based recording of medical charts to a modern, streamlined solution for doctors, pharmacies and ultimately reduces risk and enhances the experiences for patients.

We’re very proud of the many UKG projects we’ve completed successfully.

As the largest UKG partner in APAC with a Unified Global Agreement, we have extensive experience working in the APAC region and are particularly experienced with Australian awards and entitlements.

Our expert team can support your business through the Discovery, Build, Test and Deploy stages of your UKG implementation, offering you a customised and tailored level of support, that meets the unique needs and requirements of your business.

Trusted across Australia and the globe to deliver people related implementation, support, optimisation and advisory consulting by tailoring UKG solutions.

Contact one of our friendly Customer Success team today

Meet our Customer Success team

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